Frequently Asked Questions

How does the Free Trial work?

We offer a 14-day free trial period, once per account. After registration, you get instant access to our dedicated ViralStat trial plan for 14 days, which allows you to test all available functions. Remember that these resources are highly limited compared to the regular plans we offer. When the free trial ends, we’ll send you an email so you can activate your subscription. If you choose not to continue, your account will be blocked. We will not charge you during the free trial period, and you can cancel at any time!

Does upgrade/downgrade take effect immediately?

Yes, the upgrades are automatic, and the remaining time gets included in the selected plan. Downgrades, however, do happen automatically, but from the next billing date, which means that you still can use resources of your current plan until then.

What happens when my payment fails?

We will attempt to retry the charge within the next few days. If we are unable to process the transaction successfully again, your account will be blocked, and you will lose the collected data.

What payment methods do you accept?

We use PayPal as payment processor. You can pay with your PayPal balance or major credit/debits cards via automatic recurring payments (PayPal subscription).

Can I change my plan at any time?

Yes, you can upgrade, downgrade or cancel at any time.

Can I cancel my subscription at any time?

Yes, you can. Just cancel your subscription, and your account will no longer be charged.

What happens when my trial period ends?

We’ll remind you when your free trial is about to end, so you can activate your subscription if you decide to continue using the product. Otherwise, your account will be blocked and you lose all collected data.

Do I have to sign long-term contract?

No, we don’t have contracts or cancellation fees. Our service is based on pay as you go model. You can cancel your subscription anytime and we’ll block your account.